Terms of Service
Last updated: June 2026
These Terms of Service (“Terms”) govern the use of the Aussie Atelier website and all purchases made through our online store.
By accessing our website or placing an order, you agree to these Terms.
1. General Information
Aussie Atelier operates as an online ecommerce store offering products to customers in Australia and internationally.
These Terms apply to:
- all website visitors
- customers
- users of our services
- all purchases made through the website
We reserve the right to modify, update, suspend, or discontinue any part of the website, products, services, or policies at any time without prior notice.
Customers must be at least 18 years old or have authorization from a parent or legal guardian.
2. Product Information
We make reasonable efforts to ensure that all product descriptions, specifications, images, pricing, and information displayed on the website are accurate.
However:
- colors may vary depending on screen settings
- measurements may vary slightly
- minor variations between images and actual products may occur
- packaging and labeling may differ from displayed images
Aussie Atelier does not guarantee that all product descriptions or website content are entirely error-free, complete, or current.
We reserve the right to correct errors, inaccuracies, omissions, or update information at any time without prior notice.
3. Orders & Acceptance
All orders placed through the website are subject to review and acceptance.
Aussie Atelier reserves the right to:
- refuse orders
- cancel orders
- limit quantities
- restrict accounts
- refuse service
at our sole discretion.
An order is not considered accepted until payment has been successfully processed and an order confirmation has been issued.
If an order is canceled after payment has been captured, the customer will receive a refund to the original payment method.
4. Pricing & Payments
All prices displayed on the website are shown in AUD unless otherwise stated.
Customers are responsible for:
- customs duties
- import taxes
- local taxes
- currency conversion fees
- banking charges
where applicable.
Payment must be completed before order processing begins.
We reserve the right to:
- modify pricing
- correct pricing errors
- cancel orders containing incorrect pricing
without prior notice.
5. Shipping & Fulfillment
Orders are processed within approximately 1–3 business days.
Estimated delivery times are:
- Australia: 5–14 business days
- International orders: 7–18 business days
Delivery estimates are not guaranteed.
Orders may be fulfilled and shipped from international warehouses or fulfillment partners located outside Australia.
Customers acknowledge and accept that:
- international shipping may involve customs procedures
- delays may occur outside our control
- tracking updates may require time to activate
Aussie Atelier is not liable for delays caused by:
- shipping carriers
- customs authorities
- weather events
- operational disruptions
- public holidays
- incomplete customer information
6. Incorrect Address Information
Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.
Address changes must be requested within 24 hours after placing the order.
Aussie Atelier is not responsible for:
- lost shipments
- failed deliveries
- returned parcels
- delays
- additional shipping fees
resulting from incorrect or incomplete address information supplied by the customer.
7. Returns & Refunds
Returns and refunds are governed by the separate Return & Refund Policy available on our website.
By placing an order, customers acknowledge and accept the terms outlined in the Return & Refund Policy.
8. Cancellations
Orders may only be canceled within 1 hour after placement.
Due to automated order processing systems, orders already processed or dispatched cannot be canceled.
If an order has already shipped, the customer must follow the standard return procedure after delivery.
9. Delivered Shipments
Responsibility for an order transfers to the customer once tracking confirms successful delivery to the shipping address provided during checkout.
Aussie Atelier is not liable for:
- stolen parcels
- misplaced deliveries
- unattended deliveries
- delivery issues occurring after confirmed delivery
Customers are responsible for ensuring secure delivery arrangements.
10. Fraud Prevention & Abuse
Aussie Atelier reserves the right to:
- refuse suspicious transactions
- cancel high-risk orders
- request identity verification
- restrict accounts
- report fraudulent activity
where necessary.
Fraudulent chargebacks, payment disputes, return abuse, or misuse of refund systems may result in:
- refusal of future orders
- account restrictions
- evidence submission to payment providers
- legal action where applicable
11. Intellectual Property
All website content including:
- logos
- branding
- text
- graphics
- images
- product descriptions
- designs
remains the intellectual property of Aussie Atelier or its licensors.
Unauthorized reproduction, copying, distribution, or commercial use is prohibited.
12. Limitation of Liability
To the maximum extent permitted by law, Aussie Atelier shall not be liable for:
- indirect damages
- incidental damages
- consequential damages
- loss of profits
- loss of data
- delivery delays
- third-party carrier issues
Our total liability relating to any order shall not exceed the total amount paid by the customer for the relevant product(s).
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.
13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands.
Any disputes arising out of or relating to the use of this website, purchases made through the website, or these Terms shall be subject to the jurisdiction of the competent courts of the Netherlands, unless mandatory consumer protection laws provide otherwise.
Nothing in these Terms excludes or limits any rights available to consumers under applicable consumer protection legislation, including Australian Consumer Law where applicable.
14. Contact Information
Aussie Atelier
Email: info@aussieatelier.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM