Return & Refund Policy
Last updated: June 2026
This Return & Refund Policy applies to all purchases made through the Aussie Atelier website.
By placing an order, customers acknowledge and agree to the terms outlined below.
1. Return Eligibility
Customers may request a return within 30 days after delivery of the order.
To qualify for a return:
- items must be unused, unworn, unwashed, and undamaged
- all original packaging, labels, tags, and accessories must be included
- products must be returned in original condition
- proof of purchase must be provided
We reserve the right to refuse returns if:
- products show signs of use
- products are damaged after delivery
- components or packaging are missing
- the return request falls outside the allowed return window
- the return was not approved beforehand
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- underwear and intimate garments
- swimwear without hygiene protection
- personalized or custom-made items
- gift cards
- clearance or final-sale products
- hygiene-sensitive items
3. Return Shipping Costs
Customers are responsible for all costs associated with returning items, including:
- return shipping costs
- customs duties
- import taxes
- carrier fees
- handling charges
Original shipping costs are non-refundable.
4. Return Authorization Procedure
All returns must be approved before shipment.
To request a return, customers must contact:
The request must include:
- order number
- full name
- reason for the return
- photographs where applicable
Returns sent without prior authorization may be refused and remain the responsibility of the customer.
Customers must not return products to the sender address listed on the package.
5. Return Address
Approved returns must be shipped to the designated fulfillment center or warehouse address provided by customer support.
Return locations may be located outside Australia.
6. Damaged, Incorrect, or Defective Products
Customers must report damaged, defective, or incorrect products within 7 days after delivery.
Photographic evidence may be required.
If the claim is approved, Aussie Atelier may, at its sole discretion:
- provide a replacement
- issue a refund
- offer store credit
7. Refund Processing
Refunds are issued only after:
- the returned product has been received
- the return inspection has been completed
- the return has been approved
Approved refunds are processed to the original payment method within 14 business days.
Financial institutions or payment providers may require additional processing time.
8. Cancellations
Orders may only be canceled within 1 hour after placement.
Due to automated order processing systems, orders that have already entered processing or shipment cannot be canceled.
If the order has already shipped, customers must wait for delivery and follow the standard return process.
9. Refused Deliveries & Unclaimed Packages
If a shipment is:
- refused
- unclaimed
- returned due to incorrect address information
Aussie Atelier reserves the right to deduct:
- shipping fees
- return fees
- carrier charges
- handling costs
from any eligible refund.
10. Chargebacks & Abuse
Fraudulent chargebacks, return abuse, refund abuse, or misuse of payment dispute systems may result in:
- cancellation of orders
- refusal of future purchases
- account restrictions
- submission of evidence to payment providers
- legal action where applicable
11. Consumer Rights
Nothing in this policy excludes rights available under applicable consumer protection legislation, including Australian Consumer Law where applicable.
12. Contact Information
Aussie Atelier
Email: info@aussieatelier.com
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM